FAQs

Some of the most common questions asked about TRUENDO.

By Christin Hume

Payment & Contract FAQs

No, VAT (Value Added Tax) is not included in the price. For sales in member countries of the European Union, we charge the applicable VAT. If we are notified of a sales tax ID number of a non-Austrian company within the European Union, the service will be exempt from VAT.

The contract (or subscription) is valid for 1 year or 1 month, depending your preferred payment method.

Payment can be made with all major credit cards (VISA, MasterCard & AmEx). We use Stripe as a payment service provider.

The payment period lasts 1 year or 1 month, depending in your preferred payment method.

TRUENDO will be available to you for as long as you have paid, i.e. either 1 month or 1 year. You can cancel the contract at any time. To cancel the contract, log into your TRUENDO account and go to the “My Organization” tab, and then “Subscription”. We do not offer any refunds.

Implementation

The TRUENDO can be implemented on every website and is UX and UI optimized. Our implementation process is presented in an elaborate way alongside guiding videos in the Documentation section. Pick out your website and follow the simple steps as presented. Only a few minutes and you will be compliant.

For any type of difficulty (product adjustment, solution choice or any technical problem) feel free to contact our highly trained team, just click the chat function at the right bottom part of the website and we will contact you as soon as possible.

We at TRUENDO value your time and want to make the compliance process as convenient as possible. After the implementation of the product on your website the product will be updated automatically. The software will scan your website once a month in order to detect any new cookies that may have been set, saving you valuable time.