FAQs

Some of the most common questions asked about TRUENDO.

By Christin Hume

Payment & Contract FAQs

No, VAT (Value Added Tax) is not included in the price. For sales in member countries of the European Union, we charge the applicable VAT. If we are notified of a sales tax ID number of a non-Austrian company within the European Union, the service will be exempt from VAT.

The contract (or subscription) is valid for 1 year or 1 month, depending your preferred payment method.

Payment can be made with all major credit cards (VISA, MasterCard & AmEx). We use Stripe as a payment service provider.

The payment period lasts 1 year or 1 month, depending in your preferred payment method.

TRUENDO will be available to you for as long as you have paid, i.e. either 1 month or 1 year. You can cancel the contract at any time. To cancel the contract, log into your TRUENDO account and go to the “My Organization” tab, and then “Subscription”. We do not offer any refunds.

Implementation

The TRUENDO can be implemented on every website and is UX and UI optimized. Our implementation process is presented in an elaborate way alongside guiding videos in the Documentation section. Pick out your website and follow the simple steps as presented. Only a few minutes and you will be compliant.

For any type of difficulty (product adjustment, solution choice or any technical problem) feel free to contact our highly trained team, just click the chat function at the right bottom part of the website and we will contact you as soon as possible.

We at TRUENDO value your time and want to make the compliance process as convenient as possible. After the implementation of the product on your website the product will be updated automatically. The software will scan your website once a month in order to detect any new cookies that may have been set, saving you valuable time.

Pricing Package FAQs

This is one person that visits your website. How often they visit your website is irrelevant. Please Note: If a person visits your website on a mobile phone and then on a laptop, TRUENDO will register 2 unique visitors. TRUENDO registers each new device as a unique visitor.

To remember who has visited your website, TRUENDO sets a cookie in the visitors browser. This is a necessary cookie to recognize the visitor. This cookie also stores the choices the visitor made with regard to their cookie settings.

The cookie TRUENDO sets to expires after 1 year. This means that after 1 year, TRUENDO will forget the visitor and they will be asked for their consent again. This ensures that your consent is always up-to-date.

TRUENDO will notify you that the limit is approaching and suggest upgrading to the next largest package. If you reach the limit of unique visitors for your webiste, TRUENDO will stop recording consent records, which you need to prove compliance.