FAQs

GDPR isn't easy. So we would like to help you by answering all the pressing questions.

FAQs

Cookies

A cookie is a small text file that stores your settings when you surf the web. Almost all websites use cookies and similar technologies. The first time you visit a website the cookies are downloaded and stored in your browser*. When you return to the website the next time, with the same device and using the same browser, the cookie information gets sent to the website to improve your surfing experience. This can mean, remembering your login details, so that you don’t have to login again. What you have liked in the past to optimize what you see in the future and it also means faster loading times for you. Cookies also give businesses information about what people click on and what not, what they read, etc. so for marketing and sales purposes they are important.
*Apple Safari, Mozilla Firefox, Google Chrome, Opera, Microsoft Internet Explorer and Edge are the most commonly used browsers.

“ePrivacy” is the abbreviation commonly used for the EU “Directive on Privacy and electronic communications” from the year 2002.
An EU regulation to replace (repeal) the current ePrivacy directive is currently being drafted called the “Regulation on Privacy and Electronic Communications” (link: ePrivacy Regulation Draft).
The cookie notifications that you always see when first visiting a website is a result of the ePrivacy law.

Yes, your website has to provide an “opt-in” and “opt-out” for cookies. Cookies that are required for the website to function properly can be set automatically.

The cookies does not get deleted, it falls into a dormant (sleeping) state and it does not send any information to the company that would like your data.

Cookies a have to be deleted in the browser that you are using. You can follow the links and delete cookies in your browser. ATTENTION: deleting the cookies in your browser will mean that websites that you often visit will forget your personalised settings e.g. “remember me” or “stay logged in”.

Chrome: chrome://settings/clearBrowserData
Mozilla Firefox: copy and paste this: “about:preferences#privacy” into the address bar and look for Cookies and Site Data
Opera: opera://settings/cookies
Edge: Menu (top-right corner) → Settings → Clear browser history
Internet Explorer: depends on the version you are using: cilck here Safari: Select preferences from Safari menu → Privacy tab → Remove all website data → Remove now.

Processing

When personal data is collected it needs to be processed. Maintaining employee payrolls, managing business partnerships, maintaining and managing customer data, collecting email addresses for a newsletter all falls under processing personal data.

TRUENDO is neither controller nor a processer of the personal data an organization has. It is a tool that helps you make your website GDPR compliant.
We are however, the controller of the personal data that we hold about our customers.

In almost all cases a controller is a legal entity, that means a business, a club or an organization. A controller can also just be a person, but this is the exception. It is the responsibility of the controller to make sure that the GDPR is correctly implemented in an organization. They are also responsible for the personal data in an organization.

A processor, as the name suggests, processes personal data. The controller gives the processor the task of processing personal data. It is the responsibility of the controller to make sure that data is processed in compliance with the GDPR. A processor can be company/organisation internal or could also be a cloud service (external processor).

Payment & Contract FAQs

No, VAT (Value Added Tax) is not included in the price. For sales in member countries of the European Union, we charge the applicable VAT. If we are notified of a sales tax ID number of a non-Austrian company within the European Union, the service will be exempt from VAT.

The contract (or subscription) is valid for 1 year or 1 month, depending your preferred payment method.

Payment can be made with all major credit cards (VISA, MasterCard & AmEx). We use Stripe as a payment service provider.

The payment period lasts 1 year or 1 month, depending in your preferred payment method.

TRUENDO will be available to you for as long as you have paid, i.e. either 1 month or 1 year. You can cancel the contract at any time. To cancel the contract, log into your TRUENDO account and go to the “My Organization” tab, and then “Subscription”. We do not offer any refunds.